Supervised daily shift operations and ensures compliance with all restaurant policies, standards and procedures
Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
Monitored cost control, handled cash, ordered inventory and prepared nightly closing reports
Managed invoices & receipts for all stock; conducted the financial report at the end of each day and handling customer enquiries and complaints
Resolved problems amicably faced by floor staff members and the customers
Performed daily food order, then checked invoice against charges and inventory received. Attention to detail was crucial to ensure that the best product was received and the restaurant was billed appropriately.
Ensure food safety and quality of food as well as customer satisfaction
Resolved staff grievances and corrected behavior by mediating or talking one-on-one with employee(s).
Strong ability to thrive in a fast paced environment while striving to increase productivity.
Ability to establish and maintain effective working relationships with officials, employees and clients.
Monitored and evaluated employee work performance and followed up on areas needing improvement.
Responsible for all administrative aspects of the operations

Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
Manage information technology and computer systems
Plan, organize, control and evaluate IT and electronic data operations
Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
Design, develop, implement and coordinate systems, policies and procedures
Ensure security of data, network access and backup systems
Act in alignment with user needs and system functionality to contribute to organizational policy
Identify problematic areas and implement strategic solutions in time
Audit systems and assess their outcomes
Preserve assets, information security and control structures
Handle annual budget and ensure cost effectiveness

Identify emerging markets and market shifts while being fully aware of new products and competition status
Present sales, revenue and expenses reports and realistic forecasts to the management team
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
Achieve growth and hit sales targets by successfully managing the sales team
Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
Designing and implementing a strategic sales plan that expands company’s customer base and ensure it’s strong presence
Achieving growth and hitting sales targets by successfully managing the sales team